Established in the heart of London in 1992, Legend Footwear has provided high quality branded footwear for 25 years to millions of customers around the world. We have been trading online for 10 years and have over 200,000 positive feedbacks.
We offer the latest and 100% authentic products from over 100 well-known brands. All orders are shipped within 24 hours and every item is inspected before dispatch to ensure that you get your order in a perfect condition.
We have a dedicated customer support team who are available to provide help from placing your order, delivery of your order and return. We offer free UK delivery/returns and ship worldwide.
Get in touch
Have a question that you cannot find in the F.A.Q? Then get in touch- we'd love to hear from you.
Unit 10B Lyon Way
Paypal is preferred payment method. Its easiest and most secure way of making online payments. With paypal you are fully protected.
You can pay with your Credit or Debit card. We use Sage Pay payment gateway and is 100% secure.
Shipping for all UK orders is Free. All the orders from UK are delivered in 2 - 3 working days.
Next Working Day Delivery:
Next Day delivery to UK £4.99. All the next day delivery orders received by 12:00pm on weekdays will be sent same day and will be delivered the next working day. The order placed on weekends will be delivered on Tuesday.
Shipping to Europe:
Shipping to Europe starts from £7.99 per order. It may take up to 5 to 7 workings days to deliver your order.
Shipping for all the countries outside Europe starts from £11.99 per order. It may take up to 7 to 12 workings days to deliver your order
We operate a no quibble 30 day returns policy. Refund will be given provided items are returned back in their original condition with their original unmarked/undamaged box and swing tags. The returned item should be in re-sellable condition.
We offer free returns for all the UK customers. Please contact us for your free return label. We do not offer free returns for any customer outside the UK. If you are a customer from outside the UK, please return the item back to the following address. We recommend using a tracked signed for service.
Retruns Department Legend Footwear Unit 10B Lyon Way London UB6 0BN United Kingdom
We do not offer exchanges for any order. If you wish to exchange for a different size or style, please place a new order. All returned orders will be refunded within 72 hours of receipt by us. Please contact us if you have any issue with your order or need any further help.
Want to exchange shoes? No problem! Contact us to get it sorted.
What if I cannot find my size?
If you cannot find your size please contact us as we have full range of sizes in our shops which we can list for you or we can order them from our supplier.
Can I add items to my order?
Yes you can add as many items as you want. You can combine your order if you want to buy two or more items.
How can I cancel or amend my orders?
Yes you can cancel or amend the order but have to contact us to do so. Please let us know if you want to amend or cancel your order before we despatch you order
Where is my order?
Once your order has been despatched we will send you an email confirmation. If you want to track the order please contact us we can provide the tracking number for the order.
Can I track my order?
Yes you can track your order please contact us if you require a tracking number. Please note for international orders you can only track them till they leave the UK. You will have to contact your local postal service for further information.
What payments methods do you accept?
We accept following payment methods: Paypal: Paypal is preferred payment method.Its easiest and most secure way of making online payments.With Paypal you are fully protected. Please note using e-cheques is not instant and will take 7-10 working days to clear.
Credit/Debit Card: You can pay using your credit or debit card using our Sage Pay Checkout.
Do I need to pay custom duties outside EU?
Custom charge or import duty may apply if you country is outside EU. The courier will contact you before delivery if any charges apply to your order. For details on the charges please contact with your tax or customs office for further details. Please note that we cannot mark your orders as Gift.
How do I pay with Credit or Debit card?
You can pay using your credit or debit card via our Sage Pay checkout.
When will my order will be shipped after I pay for it?
All the orders are sent same or the next working day after your payment is cleared.
Where do you deliver and how much does it cost?
We ship worldwide:
UK: Delivery for UK is Free and the order is delivered with in 2-3 working days
Europe: Delivery for Europe starts from £7.99.
Rest of the World: Delivery for Rest of the world starts from £11.99.
How long does delivery take?
It takes two working days to deliver in UK. For Europe it takes 3 to 5 working days and rest of the world it takes 7 to 9 working days. Please note that these are estimated delivery times and are is not guaranteed.
What if I don’t receive my order in estimated delivery time?
If you don’t receive your order within the estimated delivery time please contact us we will track your parcel and will update you with the location of the parcel.
How will I know my order has been despatched?
We will send you an email as soon as your order is despatched.
Can I change delivery address?
We cannot change the delivery address of an order after its placed. If you wish to change the delivery address you will have to place a new order with the correct shipping address.
What is your returns policy?
We operate a no quibble 30 day refund/exchange policy. Full refund will be given provided goods are posted back within 14 days of receipt, as new, unworn and the buyer pays the return postage costs. If you send the shoes back for refund after 14 days of receipt the initial postage will be deducted from the refund. Please be advised that we have to refund the Standard delivery cost only (which was incurred in getting the goods to you in the first place). It means if you opted for Express or Expedited service, we are only liable to refund the cost of Standard service. For further details on our returns policy please visit our Returns page.
Where do I send my return back?
Please send your returns including the item number and reason of return to the following address: Legend Footwear Unit 10B Lyon Way London UB6 0BN United Kingdom
What if I change my mind or the shoes do not fit?
if the shoes do not fit or you change your mind you can send the shoes back for exchange or refund. Please note that the shoes should not be worn and should be sent with the original package.
What happens with my return?
We contact you as soon as we receive the shoes back and will refund your payment.
Who pays the return postage?
We offer free returns for all the UK customers. The international returns are not free and you will have to pay for the postage cost. If you receive damaged or receive wrong shoes we will pay for postage cost.
What if the shoes are returned back undelivered?
If we receive your shoes back undelivered we will email you and will ask if you want to get them shipped again. You payment will be refunded if no reply is received. Please note that you will have to pay for the postage for the order to be shipped again.
Terms and Conditions
These terms and conditions relate to goods which you offer to purchase from the Legend Footwear online Store (this Website). Please read the terms and conditions ,which governs your use of this website and our supply to you of any goods which you offer to purchase through our online store. If there is anything you don't understand please feel free to email us on [email protected] By making an offer to purchase ,you agree to be bound by the whole provisions of the Agreement between you and us.if you don't accept these provisions you should not place an order.
These terms and conditions may be changed at any time by us and we are not under any obligation to notify you of such changes.
All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.
By using this site you are agreeing to these terms and conditions.
Title in Goods supplied by legendfootwear.co.uk shall pass to the buyer upon payment of the purchase price in full.
Our Agreement to supply the Goods is made on the date we deduct payment from your credit card the details of which you provided on the Order form or any other means of payment.
Our Agreement includes all correspondence from us to you and the descriptions of the Goods as provided by us on our Website or otherwise.
Colour and Style Representations
Computer monitors and scanners vary in their reproduction of colour. Though we strive for accuracy , all picture colours , Products and swatches displayed should be regardedas approximations. All Legend Footwear products are well know brands, so if in doubt over colour it is suggested that the customer should first check at a store.
All prices are listed in Pounds Sterling (£GBP). For international orders, your payment card provider will take payment in your local currency at the prevailing exchange rate.
Orders are subject to acceptance by the company and to availability of goods and will be charged at the prices ruling at the time of acceptance. Delivery costs will be those as quoted at the time of acceptance of the order unless subsequently agreed otherwise by the customer. The price of the Goods shall be the price quoted by us on our Website on the Order Summary Page, unless agreed otherwise by us in writing. We reserve the right to amend any typographical clerical error or omission to prices where reasonable to do so. The price is inclusive of any payable value added tax in the UK and postage and packaging detailed once delivery services have been chosen.
Delivery Details and Return Policy
We endeavour to deliver the goods you have offered to purchase within 1-2 working day from receipt of your offer. If there are any delays we will notify you of such delay as soon as possible. Delivery and handling for UK Main Land and Offshore are Free of Cost. Delivery and handling within Europe countries is £8.99 for one items plus £5.99 for each additional item you order. We endeavour to deliver the goods you have offered to purchase within 7 working days from the receipt of your offer. If there are any delays, we will notify you of such delay as soon as possible. Delivery and handling for countries outside Europe is £9.99 for one item plus £8.99 for each additional item you order. We endeavour to deliver the goods you have offered to purchase within 7 working days from the receipt of your offer.If there are any delays, we will notify you of such delay as soon as possible.
We hope you’re happy with your new legendfootwear.co.uk purchase! However, if you’re unhappy for any reason, here’s what to do.
Changed your mind?
If the shoes are not as you thought they would be or you simply do not like them when you get them or they do not match the outfit you bought them for, you have up to 30 days to return them to us. All we ask is that you send them back in the condition that you received them and in their original box.
Please return any shoes to us by the following method:
Pack up the shoes carefully in their original box and a secure outer wrapper Using the Returns Note which you can print from our Return Policy pages You should get a certificate of posting from the Post Office incase you wish to track it.
We will either give you an exchange if this is what you want (pending stock availability) or we will refund your original purchase price. The initial postage charge will be refunded if the goods are returned within 7 days of receipt. If a return is made after 7 days, initial postage will not be refunded. You need to pay the postage to send the parcel back to us.
If your shoes are faulty or damaged when you receive them or if we have sent you the wrong shoes, we will meet the cost for you to post them back to us and we will offer you an exchange (pending stock availability) or refund (whichever you want, unless the shoes were a present to you – when the refund can only go to the original purchaser). All of this is in addition to and does not affect your statutory rights.
Making Your Order:
You need to search our website for the Goods you desire to purchase using your internet browser and our navigation menu system. Once you have selected the appropriate product(s) and delivery service, complete the Order Form in full and follow the instructions detailed on the Website to complete your payment.
We make every possible effort to update the website to accurately reflect our stock levels. However, in circumstances where you have ordered an item that is out of stock at the point of picking, your order will be automatically 'Backordered' , while we order new stock or await supply. In these circumstances our Customer Services Team will be happy to present you with options. If your goods are out of stock and discontinued so that we are unable to source the goods, we will make every effort to offer you an alternative if possible. If these alternatives are not acceptable, you may cancel your order at any time.
If your chosen products are in stock your Order will be processed as quickly as is reasonable to do so. We will deduct the price payable for your chosen products and delivery services from your nominated credit card or method of payment and your chosen products will be despatched to you forthwith.
We aim to deliver in stock items to UK customers within 1-2 working days but that this is not always possible due to reasons outside of our control. Should UK Customers not receive their chosen products within 3 to 4 days of us confirming their availability to you, please contact us to let us know. You will then be given the choice of: > Cancelling your order whereupon we will refund the Price you paid or > Requesting that we despatch further products to you (subject to availability) on the basis that you return one set of the products you receive should you receive two sets or > Waiting a further agreed time period after which if your chosen products have not been received the previous two options will be available to you.
Legend Footwear provides an internet-based service. Therefore electronic mail (e-mail) is a fundamental part of our service and we are not obliged to accept orders where a valid e-mail address is not provided. Our primary method of communication regarding your order will be via e-mail. We endeavour to manage the emails we receive as effectively and as efficiently as we can during normal working hours. Our online shopping system should ensure that your receive an automated email receipt confirming your registration, your order, and any amendments or adjustments that are subsequently made. You should also receive an automated email receipt confirming that your order has been picked, packed and despatched from our depot and that we have consequently taken payment. In the event of cancellations, refunds or part-refunds, you will also receive confirmatory emails. We make every reasonable effort to contact you by email in circumstances that reasonably require us to do so. You undertake to enter a valid email address and to check your emails reasonably frequently until your order is completed to your satisfaction so that you are aware of any notifications that may be necessary to provide.
You can contact us by phone on our customers services number 020 7383 5838.
It is your right to cancel your order within 7 working days of receiving the Goods. If the cancellation comes about because the goods are not suitable or do not fit then you will need to pay the cost of the return postage. You are entitled to a refund or an exchange in those circumstances. If the goods are faulty or are not exactly as described then you have the right to request a refund of the return postage as well as a refund or an exchange of the goods.
Ownership of Goods:
All items supplied to the customer remain the property of Legend Footwear until final payment of all sums owing in respect of those goods has been received in full by us.
Comments & Complaints:
If you wish to comment or complain about any aspect of your dealings with us please email us at [email protected] and we will reply within 24 hours.
We will collect and store any personal data that you may volunteer whilst using our services, e.g. placing an order, joining our e-mail newsletter or entering a prize draw or competition..
The type of information that we will collect will include - Your title and name, known address, contact telephone numbers, e-mail address, order and payment details. Details may be forwarded securely to other parties in order to fulfil this order only. These will include delivery and payment partners.
We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with information to keep you up to date on products, services or promotions we run from time to time. We may also use your information to contact you for market research purposes by email, phone or mail. You can opt out of this at any time, either by writing or emailing us.
Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data. An opt-out option is available by clicking on the unsubscribe link in the newsletter we may send you.
We use tracking cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and no personally identifiable information is stored.
You can choose to accept or decline cookies. All web browsers automatically accept Cookies, you can modify your browser security settings to block Cookies although you should be warned that changing Cookie settings can adversely effect the performance of our website.
Links to other websites
Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies these websites / services may have in place and advise that you use caution and refer to these websites own Privacy statements and terms.