Ecommerce Operations Manager
Note: This role has been filled.
The Ecommerce Operations Manager is responsible for leading all the teams of the e-commerce departments (customer service, product merchandising, digital marketing, IT and Admin). The successful candidate must have related skills and people management experience, combined with strong management and leadership capabilities. We are looking for a passionate individual to make a difference in our company. This is your opportunity to come and join a fast-paced organization that'll give you the chance to take on responsibility and progress your career quickly.
Responsibilities
- Planning, organizing, directing, and controlling all the e-commerce operations of the company.
- Taking full ownership and management of the e-commerce departments and their performance with a team size of 4-5 line managers and a total of 25-30 staff.
- Create, review and update business process flows. Ensure continuous process improvements leading to better quality/efficient processes.
- Ensure that we meet all the KPIs of the business.
- Provide leadership, coaching, and development to all the e-commerce departments.
- Coordinate with the recruitment team for the recruitment needs of the e-commerce department.
- Coordinate and lead the e-commerce projects for business development, finding new and replacing existing service providers.
- Work closely with all the warehouse, inventory, and accounts departments of the company
- Identify areas of issues and improvements for the business and implement changes.
Minimum Requirements
- At least 5 years of managerial experience, leading a team of 15-25 employees in an e-commerce business (B2C or D2C)
- Experience with Digital Marketing
- Excellent data analysis and problem-solving skills.
- Experienced with ERP systems, task management systems, database management
- Familiar with e-commerce industry trends, applicable laws and tax rules
- Meticulous in your approach with high attention to detail and ability to prioritize effectively and meet deadlines
- Previous experience of working with IT teams
- Proficient with MS Office (Excel, Word)
- Excellent verbal and written communication skills in English.
- Willingness to work on Weekends
Preferred Skills
- Experience with Amazon (Seller Central), eBay, and other marketplaces
- Experience with Shopify
- Knowledge of Microsoft Office 365 app suite
- Experience with SQL Server
- Experience with Click Up
- Managing 3rd Party Fulfilment partners
- A positive attitude, full of ideas and working well under pressure, working independently to draw conclusions and take action